{"xsrfToken":"086a68e3c31e6eda5205d0c4445c119f508e54ee_lout","branding":{"id":"1","key":"vcs","name":"Venice Member Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#222028","headerLinkColor":"#ffffff","headerLinkHoverColor":"#de2c53","headerLinkHoverBGColor":"#de2c53","headerBadgeColor":"#de2c53"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/20f487c8-c5bc-48ff-bdea-c2dd21f4aa9a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZjY2NjE5ZS1hZmY3LTRjMjEtOTQ3Mi1lYjE0NzY5YWQyNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjIwZjQ4N2M4LWM1YmMtNDhmZi1iZGVhLWMyZGQyMWY0YWE5YSI6WyJyZWFkIl19LCJleHAiOjE3NDM2NDkyODEsIm5iZiI6MTc0MzY0ODY4MX0.2Rd90jUzbbKoK1_qHTEMd0NM7Foz-lKprzo-NhCVpbU&client=df66619e-aff7-4c21-9472-eb14769ad26a&mode=fit","logoId":"20f487c8-c5bc-48ff-bdea-c2dd21f4aa9a","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Venice Platform Support Hub","sharedPortalName":"Venice Platform Support Hub","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Venice Platform Support Hub","sharedPortalName":"Venice Platform Support Hub","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#de254d","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/54e7817b-53c8-43b0-b657-9e1d751b13a3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZjY2NjE5ZS1hZmY3LTRjMjEtOTQ3Mi1lYjE0NzY5YWQyNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU0ZTc4MTdiLTUzYzgtNDNiMC1iNjU3LTllMWQ3NTFiMTNhMyI6WyJyZWFkIl19LCJleHAiOjE3NDM2NDkyODEsIm5iZiI6MTc0MzY0ODY4MX0.NI2D49uqTWWUH_i2l_i9gfMsPqt2F7W_ccQjR2giVV0&client=df66619e-aff7-4c21-9472-eb14769ad26a&height=300&mode=fit","bannerMediaApiFileId":"54e7817b-53c8-43b0-b657-9e1d751b13a3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"vcs","projectId":10001,"serviceDeskId":1,"name":"Venice Member Support","description":"<p>Welcome! You may raise a request for Venice Member Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"33","name":"Beatport Distribution Request","descriptionHtml":"","callToAction":"Beatport Distribution Request","introHtml":"<p>Request a Venice release be delivered to Beatport</p>","icon":10559,"iconUrl":"https://venice-music.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[6],"key":""},{"id":"54","name":"Co-Manager (Beta)","descriptionHtml":"","callToAction":"Co-Manager (Beta)","introHtml":"<p>Provide feedback or raise any questions about Co-Manager (Beta)</p>","icon":10573,"iconUrl":"https://venice-music.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[1],"key":""},{"id":"35","name":"DMCA Notification of Infringement","descriptionHtml":"","callToAction":"DMCA Notification of Infringement","introHtml":"<p>Submit a DMCA infringement takedown request</p>","icon":10550,"iconUrl":"https://venice-music.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"4","name":"General questions","descriptionHtml":"<p>Have you checked the Venice Support Knowledge Base for answers to FAQs?</p>","callToAction":"General questions","introHtml":"<p>Utilize this form for any general questions about the Venice platform or music platforms</p>","icon":10549,"iconUrl":"https://venice-music.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[1],"key":""},{"id":"30","name":"Instagram Official Audio Mapping","descriptionHtml":"","callToAction":"Instagram Official Audio Mapping","introHtml":"","icon":10563,"iconUrl":"https://venice-music.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10563","groups":[5],"key":""},{"id":"2","name":"Payment questions","descriptionHtml":"<p>Have you checked the Venice Knowledge Base for payment related FAQs?</p>","callToAction":"Payment questions","introHtml":"<p>Choose this option if you have questions about banking set up or payment.</p>","icon":10536,"iconUrl":"https://venice-music.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[1],"key":""},{"id":"6","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://venice-music.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help troubleshooting an issue with the Venice platform? Request technical support.</p>","icon":10520,"iconUrl":"https://venice-music.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[1],"key":""},{"id":"32","name":"YouTube Music Audio Mapping","descriptionHtml":"","callToAction":"YouTube Music Audio Mapping","introHtml":"","icon":10561,"iconUrl":"https://venice-music.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[5],"key":""},{"id":"31","name":"YouTube Official Artist Channel Upgrade","descriptionHtml":"","callToAction":"YouTube Official Artist Channel Upgrade","introHtml":"","icon":10561,"iconUrl":"https://venice-music.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[5],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://venice-music.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"34","name":"SoundCloud Audio Mapping","descriptionHtml":"","callToAction":"SoundCloud Audio Mapping","introHtml":"","icon":10564,"iconUrl":"https://venice-music.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10564","groups":[],"key":""},{"id":"52","name":"Spotify Discovery Mode Opt-In","descriptionHtml":"","callToAction":"Spotify Discovery Mode Opt-In","introHtml":"<p>Manage your Spotify Discovery Mode campaign</p>","icon":10573,"iconUrl":"https://venice-music.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[],"key":""},{"id":"53","name":"Spotify Discovery Mode Opt-out","descriptionHtml":"","callToAction":"Spotify Discovery Mode Opt-out","introHtml":"<p>Manage your Spotify Discovery Mode campaign</p>","icon":10573,"iconUrl":"https://venice-music.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10573","groups":[],"key":""},{"id":"18","name":"VEVO Video Submission Request","descriptionHtml":"","callToAction":"VEVO Video Submission Request","introHtml":"","icon":10550,"iconUrl":"https://venice-music.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"},{"id":5,"name":"Artist Profile Mapping"},{"id":6,"name":"Platform Distribution Request"}],"orderMapping":{"1":[4,1,2,6,54,35],"5":[32,31,30],"6":[33]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8a8a0bba-248f-34f9-b4f9-8dbd20012768","appLinkName":"System Confluence","appLinkUrl":"https://venice-music.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://venice-music.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"VCS","serviceDeskId":1,"kbLinkDomainURLs":["https://venice-music.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"VCS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZjY2NjE5ZS1hZmY3LTRjMjEtOTQ3Mi1lYjE0NzY5YWQyNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2NDk4ODEsIm5iZiI6MTc0MzY0ODY4MX0.XHAc_Fp5uxpvv4VjIyj7HSMq8n3dwnaCFPavRTPsYWI","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"df66619e-aff7-4c21-9472-eb14769ad26a","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[{"id":"ce2f9c34-a1a6-45ed-ae63-0b066aaf8ed1","name":"Venice Membership","description":"Learn how to maximize the utility of your Venice membership","categoryUrl":"https://venice-music.atlassian.net/servicedesk/customer/portal/1/topic/ce2f9c34-a1a6-45ed-ae63-0b066aaf8ed1","createdAt":"1648677030216"},{"id":"2b5893c2-dca9-4d9a-95b9-dbd40320a67e","name":"Venice Platform Support","categoryUrl":"https://venice-music.atlassian.net/servicedesk/customer/portal/1/topic/2b5893c2-dca9-4d9a-95b9-dbd40320a67e","createdAt":"1648766377545"}]}},"reqCreate":{"id":2,"projectId":10001,"form":{"name":"Payment questions","descriptionHtml":"<p>Have you checked the Venice Knowledge Base for payment related FAQs?</p>","callToAction":"Payment questions","intro":"<p>Choose this option if you have questions about banking set up or payment.</p>","instructions":"<p>Have you checked the Venice Knowledge Base for payment related FAQs?</p>","icon":10536,"iconUrl":"https://venice-music.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10048","fieldConfigId":"10153","label":"Artist Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textarea","fieldId":"customfield_10049","fieldConfigId":"10154","label":"Release/Track Name","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Provide a screen shot or screen recording to best communicate any payment issues","descriptionHtml":"<p>Provide a screen shot or screen recording to best communicate any payment issues</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/2","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/2","calendarParams":{"firstDay":0,"date":"2025-04-02T19:51:21-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"8a8a0bba-248f-34f9-b4f9-8dbd20012768","appLinkName":"System Confluence","appLinkUrl":"https://venice-music.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://venice-music.atlassian.net/wiki/spaces/KB","isServer":false},"labels":[],"projectKey":"VCS","serviceDeskId":1,"kbLinkDomainURLs":["https://venice-music.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJkZjY2NjE5ZS1hZmY3LTRjMjEtOTQ3Mi1lYjE0NzY5YWQyNmEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2NDk4ODEsIm5iZiI6MTc0MzY0ODY4MX0.XHAc_Fp5uxpvv4VjIyj7HSMq8n3dwnaCFPavRTPsYWI","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"df66619e-aff7-4c21-9472-eb14769ad26a","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}